Terms of service

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Terms of Service

Terms of Service

The terms that apply when you use velyx.co.uk or place an order with Velyx Research Ltd.

Last updated: 11 September 2026

1. About Us

Velyx Research Ltd is a company registered in England and Wales under Company No. 03697395. Our registered address is published on our Contact page.

By accessing this website or placing an order, you agree to these Terms of Service.

2. Research Use Only

All products supplied by Velyx Research Ltd are intended exclusively for scientific research and laboratory purposes.

Our products are not supplied as medicines, medical treatments or therapeutic products and are not intended for human or veterinary consumption, self-administration, diagnosis, treatment, cure or prevention of any disease or medical condition.

The regulatory status of a research compound can depend on the specific substance, its intended purpose, how it is presented or marketed, and the legislation that applies. Research-use-only wording does not, by itself, determine the legal or regulatory status of a product.

Velyx Research Ltd does not make claims regarding therapeutic efficacy, clinical use, human consumption or veterinary use of its products.

By placing an order with Velyx Research Ltd, you confirm that:

  • You are purchasing for legitimate scientific research or laboratory purposes only
  • You are aged 18 or over
  • You will not use the products for human or veterinary consumption or administration
  • You will not use the products for diagnosis, treatment, cure or prevention of disease
  • You will not resell or otherwise supply the products for human or veterinary use
  • You are responsible for ensuring that your intended research activities comply with all applicable laws, regulations, institutional requirements and safety procedures

Where a specific legal or regulatory determination is required, appropriate professional advice should be obtained.

3. Eligibility

You must be 18 or over to purchase from Velyx Research Ltd.

By placing an order, you confirm that you meet this requirement and that the information you provide to us is accurate and complete.

We reserve the right to request additional information where reasonably necessary to verify an order or its intended research purpose.

4. Orders and Payment

All orders are subject to availability and acceptance.

We reserve the right to refuse, cancel or limit an order where we reasonably consider that the order may not comply with these Terms of Service, the intended research-only purpose of our products, applicable requirements, or our internal compliance procedures.

Payment must be made in full at the time of ordering unless otherwise agreed.

All prices are displayed in GBP. VAT and other applicable taxes will be charged where required.

A contract for the sale of products is formed when we confirm acceptance of your order. An order confirmation acknowledging receipt of an order does not necessarily constitute acceptance of that order.

5. Pricing

All prices displayed on our website are in GBP.

We reserve the right to change prices at any time. Any price change will not affect an order that we have already accepted, except where required by law or where an obvious pricing error has occurred.

If we identify an obvious pricing error before an order has been accepted, we may contact you and give you the option to place the order at the correct price or cancel the order.

6. Shipping

Please refer to our Shipping Policy for current information regarding delivery methods, delivery charges and estimated delivery times.

Delivery times are estimates unless expressly stated otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, disruption to transport networks or other events beyond our reasonable control.

Nothing in these Terms affects your statutory rights in relation to delivery or non-delivery.

7. Refunds and Returns

Please refer to our Refund & Returns Policy for information about cancellations, returns, refunds and replacements.

Nothing in these Terms is intended to exclude or restrict any statutory rights that cannot legally be excluded or restricted.

Where applicable consumer law provides a right to cancel, return, repair, replacement, price reduction or refund, those rights remain unaffected by these Terms.

8. Product Information and Certificates of Analysis

We make reasonable efforts to ensure that product descriptions and other information published on our website are accurate and kept up to date.

Products are supplied with a batch-specific Certificate of Analysis from our manufacturing partner containing the analytical information available for the relevant batch.

The information provided on this website and in product documentation is supplied for research and informational purposes and should not be interpreted as evidence of clinical safety, therapeutic efficacy, regulatory approval or suitability for human or veterinary use.

While we take reasonable care with the information we publish, we do not warrant that every description, image, specification or other website content is complete, current or free from error.

Nothing in this section limits or excludes any statutory rights you may have in relation to goods that are faulty, not as described or otherwise fail to meet applicable legal requirements.

9. Use of Products

You are responsible for ensuring that any use, storage, handling, testing and disposal of products supplied by Velyx Research Ltd is carried out in accordance with applicable laws, regulations, institutional requirements and appropriate laboratory safety procedures.

Velyx Research Ltd does not provide instructions for human administration, dosage, treatment or therapeutic use.

Products must not be used for human or veterinary consumption or administration.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

Subject to the above, Velyx Research Ltd shall not be liable for indirect or consequential loss arising from the use of the website or products, except where such loss is recoverable under applicable law.

To the extent permitted by law, our total liability arising from an accepted order shall not exceed the amount paid for the relevant order.

Nothing in these Terms affects your statutory rights as a consumer.

11. Intellectual Property

All content on this website, including text, images, logos, graphics, design and other materials, is owned by or licensed to Velyx Research Ltd unless otherwise stated.

You may not reproduce, distribute, modify or commercially exploit website content without our prior written permission, except where permitted by law.

12. Privacy

Please refer to our Privacy Policy for information about how we collect, use and protect personal information.

13. Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer, you will also retain any mandatory rights and protections available to you under the laws applicable to your circumstances.

Subject to those rights, the courts of England and Wales shall have jurisdiction over disputes arising from these Terms or your use of the website.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page. The version in force at the time you place an order will generally apply to that order, subject to any mandatory legal requirements.

15. Contact

If you have any questions regarding these Terms of Service, please contact us at hello@velyx.co.uk or via our Contact page.

Velyx Research Ltd
Registered in England & Wales
Company No. 03697395

Velyx Research Ltd

All products supplied for scientific research and laboratory purposes only.