Shipping policy

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Shipping & Delivery

Shipping Policy

How and when your order is dispatched, delivered, and handled if something goes wrong in transit.

UK Shipping Only

Velyx Research Ltd currently ships within the United Kingdom only. We do not currently offer international shipping.

Dispatch Times

All orders are processed and aim to be dispatched within 1–3 working days of payment confirmation. Orders placed after 2pm on a Friday will be dispatched the following Monday.

Delivery Times

Two tracked delivery options are available at checkout:

  • Standard delivery — 3–4 business days in transit once your order has been dispatched.
  • Express delivery — 1–2 business days in transit once your order has been dispatched.

These transit times begin once your order leaves us, not from the moment you place your order — see Dispatch Times above. A tracking number will be sent to your email address once your order has been dispatched.

Packaging & Storage on Receipt

All Velyx Research Ltd products are dispatched in protective packaging to maintain vial integrity throughout transit. Products are packaged appropriately for transit. Please refer to the applicable batch documentation and your laboratory's established protocols for storage and handling requirements.

Shipping Costs

  • Standard delivery — £3.99, free on orders of £50 and up.
  • Express delivery — £4.99, free on orders of £50 and up.

Both options are shown at checkout, where you can choose which suits your order.

Delivery Address

Please ensure your delivery address is correct at the time of ordering. Velyx Research Ltd cannot be held responsible for orders delayed or lost due to an incorrect address being provided.

Failed Deliveries

The customer is responsible for ensuring that the delivery address and contact details provided at checkout are accurate and that someone is available to receive the order where required. If a delivery attempt is unsuccessful, or an order is returned due to the recipient being unavailable, providing incorrect or incomplete information, or failing to follow the courier's instructions, Velyx Research Ltd accepts no responsibility for any resulting delay, loss, return or additional costs. Any redelivery, return or collection charges incurred as a result will be the customer's responsibility.

Damaged Orders

Act within 12 hours

If your order arrives damaged, please photograph the packaging and contents immediately and contact us at hello@velyx.co.uk within 12 hours of receipt. We will arrange a replacement or refund as appropriate.

Questions

For any shipping enquiries please contact us at hello@velyx.co.uk or via our Contact page. We aim to respond within one business day.

Velyx Research Ltd — Registered in England & Wales. All products for research purposes only.